Some of our software application are protected using hardware locks ( also called Dongles) which have to inserted in a free USB port or Parallel (printer) port of the computer. WITHOUT THE LOCK the software will not work.
Illustrated below are the different types of locks and how they are plugged into the computer.
Grey USB Lock | Way of inserting in USB Port | After Insertion of lock | |
Grey USB PLUG and PLAY Driverless Lock. (After March, 2008)
|
Green USB | Way of inserting in USB Port | After Insertion of lock | |
Green USB Lock.
For Troubleshoot Click Here
|
Parallel Port Lock | Place where to insert the lock | After insertion of lock | |
Parallel (Printer) Port Locks.
For Troubleshoot Click Here
|
If you are using Parallel Port (or Green USB) lock and some how its not working then do the following steps
1. Uninstall the PLUS 2D application (Start-All
Programs-Nirvana-PLUS 2D -> Uninstall.)
2. Verify that the folder PLUS 2D installation folder typically C:\Program
Files\Nirvana\plus2d folder is removed.
3. Search for the following files in C:\Windows
and/or C:\Windows\System32 or their sub-folders and delete them.
a) sentry.sys
b) sentrymsp.vxd
4. Confirm that the Parallel Port ( or Green USB) lock is attached
properly.
5. Please use the following link for visual info.:
http://www.nirvanatec.com/support/locks.html
6. After opening this page download lock_par.exe for Parallel Port
Lock. (For Green USB lock download lock_usb.exe)
7. Copy onto a temporary folder as backup.
8. Do the following steps as an Administrator or equivalent.
9. Run lock_par.exe for parallel port lock (run lock_usb.exe for USB lock) This will install the parallel port
lock.
1. Copy the zipped file, sent to you by email, to a
temporary location on your system.
2. Unzip and extract the "DispLock.exe" from it.
3. Run the tool by double clicking on it.
4. It will display the lock information, if it could read the lock.
5. The lock should display the information similar, to one displayed below,
based on the product licenses and modules purchased by you.
DispLock utility displaying lock information
6. Send us a screen shot of what is displayed by the utility.
1. With the information displayed on the screen, press
"Shift + PrtScrn" keys on the keyboard.
2. Start MSPaint :: Goto Start->All Programs->Accessories->Paint or Goto Start->Run and type mspaint and click enter
3. Paste the captured screen using "Ctrl + V" keys.
4. Now, save the file as ".jpg". Please try to save as small a file as possible, we need only
the Lock Information window.
5. Email this saved jpg file to support@nirvanatec.com
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